Turker Relationship Management

Mechanical Turk Dashboard

Within a single view dashboard, Scalable Workforce offers a complete view of every worker. The console’s intuitive design enables MTurk requesters and HIT moderators to issue customized qualifications, route batches to qualifying turkers, and provides rapid response support. Scalable Workforce’s powerful turker relationship management features offer one click routing and issue escalation ensuring a helpful and consistent support experience every time.

Quick View Mechanical Turk Dashboard

  • Scalable Workforce gives requesters a complete worker view from a single dashboard. That means faster service and higher worker satisfaction.
  • Manage your entire outsourced workforce from a single dashboard on your desktop or on your mobile device.
  • Requesters maintain cross-channel service capabilities to speed response times and improve worker satisfaction, by offering email, trouble ticketing, live chat, and an online knowledge base for support.

Workforce Email Tools

  • ScalableWorkforce.com provides the tools you need for speedy and consistent communication with Mechanical Turk workers including email templates and integrations with popular 3rd party email clients including Outlook, Gmail, and more.
  • Scalable Workforce’s email to support case feature automatically creates support cases from inbound emails improving issue tracking and providing faster service.
  • Customizable, pre-written email templates assist requesters to deliver faster service and improve the overall consistency of their communications – the result: professional, on message, and fully branded responses.

Turker Chat Support

  • Thanks to Scalable Workforce’s integrated chat functionality, requesters provide faster answers at a lower cost with live chat support. With “Click to Chat” and proactive chat capabilities, requesters can connect with workers instantly for real-time service.
  • Connect outsourced workers instantly to an online support representative. Operators can solve worker issues, route support chats to support specialists, file support tickets on behalf of workers, schedule phone support calls, or push users to applicable support content provided in the knowledge base.
  • Intelligent, proactive chat capabilities are an excellent turker relationship management tool to show workers your appreciation and to establish MTurk worker loyalty.