Workforce Knowledge Base

With a Scalable Workforce worker portal, your workers can receive service 24/7 and join your worker community to discuss trends and experiences, compose ideas and suggestions. Searchable and editable, Mechanical Turk workers can search and subscribe to cases within the workforce knowledge base to receive updates. Scalable Workforce’s worker portal offers a scalable and efficient way to build a self-serve, knowledge base for your outsourced workforce.

Knowledge Base Management

Custom Company Portal

With Scalable Workforce your worker portal is 100% customizable. You may design a branded portal that fits your company’s existing web presence. Seamlessly add permissions to maintain separate portals for different worker groups. Even add custom features that extend beyond standard case management.

Turker to Turker Communication

ScalableWorkforce.com does an excellent job keeping your workers engaged. Workers enjoy being a part of a larger community for which there is a strong camaraderie with discussion.

The Right Turker Training

Scalable Workforce pushes your business to take the extra step beyond self-service by offering features enabling you to deliver training presentations, on worker productivity and quality trends. Best of all, the platform enables MTurk workers to vote on tools and documentation deemed relevant and helpful to the crowdsourcing process.

Workplace Efficiency

Organization is key to building a helpful workforce knowledge base – accessible information means faster, easier searches and speedier case resolution.

Cross Channel Knowledge Sharing

Provide helpful answers from a single knowledge base across all channels of your business, including internal help documentation as well as a worker facing a self-service support site.

MTurk Requester Approvals and Security

Ensures your moderation practices are always accurate with best practices HIT moderation. Create moderation permissions that make sense for your business so only the right people have access to worker moderation features.

Using the Worker Knowledge Base

Manage decision making with metrics crafted to ensure requesters and workers are providing optimal value and efficiency. Understand what gets used, understand trends, and identify knowledge gaps.