Workforce Relationship Management

The Scalable Workforce relationship manager is a world-class platform delivering tools to motivate and inspire your outsourced workforce. The benefits include higher quality deliverables, increased worker motivation, and increased worker loyalty.

Scalable Workforce enhances the manner for which you interact with workers in the cloud – improving the efficiency and consistency of HIT moderation, delivering superior worker support assistance, issuing clearer and more concise batch instructions, issuing bonus compensation to reward top performers, offering incentives to build worker loyalty, creating milestones that trigger promotions, building a worker meritocracy, and much more.

Workforce Relationship Management Defined

Workforce relationship management is defined by your organization’s set of workflow processes and underlying tools and applications that assist managing your Mechanical Turk workers’ information, job activities, and work quality. Scalable Workforce’s workforce relationship managment platform provides the tools, structure, and data required for everyone in your organization to have point and click control over the workflow of every batch, insight into each worker’s performance, access to meaningful statistical trend data, and the ability to assign targeted HIT types to workers who express their HIT preferences such as data reconciliation, image verification, data collection, forum moderation, and data categorization.

By analyzing the data, your organization will make better decisions to build and maintain a fiercely loyal outsourced workforce, achieve superior work quality, reduce your per HIT costs and cost of service and support, and keep every worker satisfied and motivated.

The end result: your company delivers the right job to the right worker at the right time for the right price – every time.

Applications Powered in the Cloud

Scalable Workforce is powered by cloud computing offering an attractive alternative to purchasing and managing expensive hardware and software to manage crowdsourcing including batch creation, worker moderation, and statistical data computation.

Scalable Workforce delivers in-depth insight into your Mechanical Turk workforce as well as your internal support team in ways unimagined before now. Worker productivity trends, contribution frequency, response times, career duration, batch analysis, worker deliverables quality assessment, wage sensitivity analysis, worker satisfaction trends, and more. The Scalable Workforce platform aggregates data from far and wide creating compelling and actionable intelligence across dozens of mission critical elements of your business. Scalable Workforce digs deep into the data and displays complicated information in a clear, concise, and compelling manner – tables, graphs, charts – even notifying you when the software detects anomalies in the data. Simpler is better, especially when you don’t have to make any sacrifices. Scalable Workforce keeps the data complexities in the background and seamlessly delivers compelling and actionable intelligence so your organization can get the most out of your outsourced workforce.

Workforce Leadership and Incentives

Scalable Workforce offers real-time visibility into your worker’s productivity so you may forecast worker participation, HIT quality, and job costs accurately. For workforce managers, Scalable Workforce compiles deep analytics across dozens of fields offering accurate and actionable information so leaders can spend less time managing data and more time building and maintaining a quality focused, loyal workforce.

For workforce managers, nothing is quite as important as tracking worker and job trends – job type stickiness, HIT velocity, career paths, and more. Scalable Workfoce enables managers to track individual worker careers from beginning to end offering real-time to aggregate reporting related to work quality, earned wages, job type preferences, average HIT velocities, worker loyalty scores, and more.

Learn From Yesterday’s Data

By analyzing past worker performance and participation, Scalable Workforce routes HITs to the right workers, provides real time notification, and assess incoming data to further refine and report upon what works well and what’s broken.

MTurk Worker Support Services

Your workers have questions about jobs types, career paths, moderation decisions, and wages. To deliver MTurk worker support services at the same level of quality you expect of your team, your support group needs a platform that will dynamically connect the dots. Scalable Workforce delivers the needed tools by offering trouble ticketing, knowledge base software worker forums and live chat support responses into a centralized database for your internal team and outsourced workforce to reference and contribute.

Workforce Portal

Create an efficient and effective worker support center for your outsourced workforce by offering a range of integrated support options: web based self-support, assisted online chat support, trouble ticketing, searchable knowledge base, ideas collection system, polling software, and ask and answer tools.

Workforce Relationship Management Platform in the Cloud

Workforce Relationship Management cloud applications need to be efficient, accessible, customizable, and easy to use across all divisions of your organization, including worker recruiting, quality assurance managers, workflow developers, job allocators, finance teams, and more. That’s why companies serious about building and maintaining a scalable workforce rely on Scalable Workforce – a platform that offers unbridled freedom to customize for unique crowdsourcing needs. The Scalable Workforce platform is a proven infrastructure powered by secure servers and reliable software within world class data centers. ScalableWorkforce.com delivers high reliability with Service Level Agreement offering uptime that exceeds 99.9%.